DOES YOUR EMAIL NOT WORK???

OPEN LETTER TO NAIL POLISH COMPANIES:

I am fed up to here (reaching as far above my head as I can!) with companies that don't answer their emails. And by companies, I mean NAIL POLISH companies. . . . . . and by nail polish companies I mean - SINFUL COLORS, PURE ICE, LOVE MY NAILS, CAROLYN NY..... (there is more of ya, so don't be smilin' if I didn't mention your name)

If you have a website up and you clearly have a CONTACT US button with an email address, and I contact you, don't you think I DESERVE a response back? It's the LEAST you could do for someone that PAYS your bills, because really, that's what WE all do when we buy a bottle (or 20) of your product.

I would think that IN THIS ECONOMY (I can't believe I just said that) you would be falling all over yourself to keep your customers happy. Especially when your product is certainly not one of necessity. How hard could it be to take a few minutes and actually respond to someone who took time out of their day and their busy schedule to send you an email? Is YOUR time more precious than MINE?? And I KNOW damn good and well most of ya'll sitting in your office responding and sending your own PERSONAL emails on company time. I know this because I do it too, but I don't neglect my company related emails, and they certainly come before my personal ones.

One would also think that when you get an email and I specifically say that I write a blog and SEVERAL people would be interested in finding out the answer to the question I so thoughtfully took the time to send you, that you would mos. def. want to respond. I don't feel more deserving of an answer because I write a blog, but I do think you would see it as a way to spread good word about your company through the masses, and by masses I mean Nail Polish Freaks, like myself, who read nail polish blogs, who buy nail polish by the dozens, who change their polish daily, who own enough polish to open their own salon, & who also happen to be YOUR customers.

If you don't have time to respond to emails then please TAKE DOWN YOUR EMAIL ADDRESS. What's the point of posting one if you have no desire to respond?? It is a waste of my time, frustrating, and becoming a down right pet peeve to send YOU an email that you know you will never respond to. Save us BOTH the time and take down your email address.

Of course I would LOVE to email you this letter direct, but I think we all know how THAT turns out . . . . . .

Thanks,

Brooke B.