You might remember last week my post on Super Star Nail Lacquer, and how my shipment of 5 nail polishes cost me $13.95 in shipping from Michigan to Oklahoma. After I read my comments expressing shock over the shipping costs and feeling myself that I had been over charged I sent an email to Super Star inquiring as to why the price was so high. I would like to post for you the response I rec'd back:
Thank you for your constructive feedback on our shipping fees. We really do appreciate your business and in no way trying to "gouge" our shipping prices. We recently upgraded our shipping calculator and due to a few technicalities, for a few days, our prices were higher than normal. Our staff worked very hard to resolve this matter very quickly and When our customers brought this to our attention, we immediately made adjustments to reflect more reasonable shipping prices.
At Superstar, it is our desire to get our product to you in very timely and secure manner. This is why we prefer UPS because it offers secure delivery anywhere with tracking at all points. Our new upgraded UPS shipping calculator quotes shipping costs according to distance and weight. To our knowledge, this calculator is accurate and fair. The average cost for s! hipping will be around $9.00, however UPS has informed us that they do charge more for remote locations, or hard to reach destinations.. We've never shipped any of our packages from UPS for $7.00.
We're sure this was not the case with your order. Your shipping charge was soley due to the technicalities in our shipping module upgrade. We apologize for any inconvenience this may have caused you. Please inform your readers that we do not participate or condone in upcharging shipping costs. It is our desire to give you the best rate possible with quality assurance.
Thank you again for your feedback, You are a Superstar!
Superstar Staff
I must say I was still curious about that $9.00, to me it still seems really high, especially for only 5 nail polishes. As I said I have helped out our shipping department here at my job before, and we use UPS, so I was still feeling pretty firm that I know we ship out small packages all over the US and it is usually around $7. So I went to UPS.com, and I calculated time and cost of a shipment from the address my package came from to my place of business where I had the nail polish shipped. I entered in a weight of 5 lbs, which I know was over the total weight of the package I rec'd, just to give them the benefit of the doubt. I selected that they have a regular pick up at their location (which is the ONLY thing I am not for sure on, but being a business that must rely on shipping, I assume that they do). The total that UPS came up with was $6.72. Please note that I used the calculator on UPS's website, so these rates would apply to everyone.
All that being said - Do I like the nail polish I rec'd from Superstar? YES! I think the colors that I chose are pretty unique colors, and I am happy with them.
Would I get any other nail polish from them? Me personally, at this time No. Maybe in the future if they came out with another just really awesome color that I just had to have, I might order it.
How do I feel about the shipping hoopla? I really don't know how I feel right now. I do feel that $9.00 for shipping is still high, especially after checking on UPS.com. I feel a little sour that in the letter they basically admit that something was wrong with their system and that was why I was over charged for shipping, but no attempt was made to correct that over charge. However, when I originally tried to place my order there was some problems with their website and it said it didn't ship to my region. Superstar did contact me and send me a 10% off my next visit, so I don't know if that has anything to do with the fact that no attempt was made to correct my over charge of shipping.
So the final word, you be the judge. If you really like the nail polish and don't mind the $9.00 shipping - go for it. I know you will like the nail polish. However, if you don't just need any of their colors and don't want to pay the $9.00 shipping, I would say pass on it.
No comments:
Post a Comment